Shipping policy
Shipping Policy
Thank you for visiting sanora books. This page details the terms and conditions of our Shipping Policy.
Order Processing
All orders are processed and shipped every Tuesday of each Week . Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders,
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Potential Delays and COVID-19
The health and safety of our employees and customers is our top priority. We’ve redesigned our order fulfillment center to comply with government/state recommended social distancing and personal protective equipment guidelines.
We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.
Shipment Confirmation & Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Domestic Shipping Rates
Shipping fees for your order will be calculated and displayed at checkout.
* FedEx Overnight delivery is only available for orders with delivery addresses within the continental United States.
International Shipping Rates
International shipping fees will be calculated and displayed at checkout.
Shipping to PO Boxes
Shipping is available to PO boxes, Army Post Offices (APO), Fleet Post Offices (FPO), and Diplomatic Post Offices (DPO) within the continental United States.
Damages, Returns, Exchanges, and Refunds
If you don’t receive your order within 10 days of receiving your shipping confirmation email, please contact us at sanora.estrada@sanorabooks1.com with your name and order number, and we’ll look into it for you.
If your order arrives damaged in any way, please email us as soon as possible at sanora.estrada@sanorabooks1.com. Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
Our Returns, Exchanges, and Refunds policy page provides more detailed information about your options and the procedures for returning an order.
Contact
If you have any further questions or would like more help, please don’t hesitate to contact us at sanora.estrada@sanorabooks1.com